Shopping FAQs

Frequently Asked Questions

Punch!^{^®} Software is committed to delivering exceptional customer service. Below are answers to frequently asked questions about placing online orders.

Ordering & Payment

How to Order

When you're ready to make a purchase, simply click the Add to Cart button on a product or catalog page. If you're returning to a previously started purchase, click the cart icon at the top right of the website. You’ll be directed to a secure shopping cart that displays your selected software’s name, version, operating system, delivery method, quantity, and price. You may also explore additional software and service options listed beneath the cart. You can continue shopping or scroll down to begin checkout.

Customer Account and Registration

To complete your order, you'll be asked to log in. If you already have a Punch!^® Software account, simply enter your credentials. If you're a new customer, you’ll need to fill out a short registration form, which includes your name and billing address (used for billing), email address (for receiving your receipt and download link), and a password to create your account.

Payment and Security

Once you're signed in, select your preferred payment method and complete the purchase. All transactions are securely processed using SSL and SET encryption protocols in accordance with ISO 8583 standards, ensuring a safe and reliable checkout experience.

Can I Order Without a Credit Card?

Yes. In addition to credit card options, we accept PayPal for online orders. You may also place telephone orders using a Purchase Order (PO) if you've arranged preapproved credit terms. Contact our sales team at [email protected].

Are Prices Listed in U.S. Dollars?

Yes. Unless otherwise specified, all dollar amounts (denoted by $) refer to U.S. Dollars (USD). This applies to product pricing, fees, and any other monetary values displayed on our website.

Do I Have to Pay Sales Tax?

Sales tax may apply depending on your location. It is calculated during checkout after entering your billing and/or shipping address. Taxes are collected for U.S. orders from states where Punch!^® Software has a tax presence. In some cases, tax applicability may vary depending on the product type.

Should I Use Spaces or Dashes in My Credit Card Number?

No. Please enter your credit card number as a continuous string—without spaces or special characters.

Does My Billing Address Need to Match My Card?

Yes. For successful credit card authorization, your billing address must match exactly what appears on your credit card statement.

Why Is My Credit Card Being Rejected?

There are various reasons a card may not be accepted:

The card has expired.
Your credit limit or daily charge limit has been exceeded.
A technical issue occurred during the transaction.
Your credit card provider blocked the purchase.

In rare cases, your bank may place a temporary hold until you verify the charge. If this happens, your

When Will My Card Be Charged?

Your credit card is charged at the time you submit your order.

What Name Will Appear on My Credit Card Statement?

The charge will appear as Punch!^® Software on your billing statement.

How Is My Order Processed?

Once payment is successfully processed:

You'll receive an instant confirmation email.
The email will include a download link and license key for immediate access.
After downloading, simply install the software and activate it using your license key.

Download & Delivery

How do I download my purchase?

You can download your software by clicking the Download link included in your order confirmation email or by pasting the link into your browser’s address bar. When prompted, choose the option to Save the File:

In Google Chrome, click the download link and select Save Link As…
In Microsoft Edge, right-click the link and choose Save Link As…
In Mozilla Firefox, right-click and select Save Link As…
In Apple Safari, hold Control while clicking the link and choose Download Linked File As…

Do not rename the download file, as altering the filename may cause installation issues.

Where should I save the download file?

You can save the file wherever you’d like—just be sure to remember the location or filename. Most users find it convenient to save the file to the Desktop or Downloads folder.

What will happen when I download?

Once the download begins, your browser will show a progress indicator. When it reaches 100%, the download is complete.

What should I do after I download?

Go to the location where you saved the file and double-click it to start the installation process.

What if the download is interrupted?

If the download stops before completion, simply click the download link again—it will often resume where it left off. You can also access your Account Login to locate your purchase under Order History and Details, and re-initiate the download.

Where is the downloaded file saved?

By default, the file is saved in your browser’s Downloads folder, unless you manually chose a different location during the download. If you're not sure where it went, search your system for the filename from your order confirmation.

How can I re-download software I’ve already purchased?

You can re-download your purchased software by using the Download link included in your order confirmation email. These links typically remain active for 3 months from the date of purchase.

What is the Extended Download Service?

Software can sometimes be lost due to system crashes, viruses, or technical issues—especially if no backup has been made. The Extended Download Service offers a safeguard by allowing you to re-download your purchased software for up to one year from the original order date. If you did not select the Extended Download Insurance at the time of purchase, click here for post-order acquisition. To access the service, click the Download link provided in your order confirmation email, log in with your account details, and follow the prompts to enter the download area. You can also find the software in your My Downloadable Products section via the Account Login.

What is a BackUp USB Flash Drive?

You can choose to order a copy of your download software on a USB Flash Drive. This ensures that you always have a copy of your software at hand! Your Backup Copy on a USB Flash Drive will be sent by post within 7 business days. The license key from your initial purchase is needed for installation.

How do I get a physical version of my download?

You can add a Backup USB at checkout. If you missed that option, contact Punch!^® Software Customer Service at [email protected] to request one after purchase.

Licensing & Activation

Licensing Options

Our products provide versatile licensing options designed to meet the needs of individuals and businesses. Choose from Perpetual, Subscription, and Companion Licenses to suit your workflow and budget.

Stay up to date with the latest tools and improvements through our Upgrade Policy, which covers versions up to five years old and includes a full year of Maintenance & Support—ensuring access to performance-enhancing updates and uninterrupted productivity.

Enjoy a 30-day refund policy and exclusive discounts during new releases and major holidays.

Need assistance? Our Sales Team is here to help at [email protected]!

How do I retrieve my serial number?

Your serial number is included in your Order Confirmation email. If you don’t have the email, log into your account and visit Order History and Details to retrieve the information.

What if my serial number or unlock code doesn’t work?

Ensure you're entering the correct code, exactly as shown—it’s case-sensitive. If you continue to have trouble, access your order through Account Login or contact [email protected] for assistance.

Why am I prompted to activate the software each time I open it?

If you're required to activate the software every time it's launched, the issue may be related to insufficient permissions or registry access restrictions—often caused by registry virtualization on some Windows systems. To resolve this, right-click the software icon on your desktop and select Run as Administrator from the context menu. This elevated permission should allow the activation information to be properly saved. Once you've activated the software in this mode, future launches should no longer prompt for activation.

Account & Order Management

How Can I Check My Order Status?

Log in using the Account Login, then navigate to Order History and Details. Click the plus sign (+) next to your order ID to view detailed status and information.

How Do I Get a Copy of My Invoice?

A copy of your invoice will be emailed to you automatically. You can also log in and access it anytime from the My Software page under your Account Login.

Returns & Cancellations

How do I exchange defective media?

If you receive physical media from Punch!^® Software that fails to load, launch, or otherwise appears defective, please contact us at [email protected]. Be sure to include your product name, version, and any relevant details to help us assess the issue. Our team will follow up during regular business hours.

How do I request a refund?

To request a refund, email [email protected] with your product name, version, and a brief explanation of the request. A completed Electronic Letter of Destruction (ELOD or LOD) will be required to process your refund.

Note: We offer a 30-day money-back guarantee provided the software has not been downloaded, installed, or activated. Shipping fees for physical products are non-refundable. A completed ELOD or LOD is required within 30 days for refund eligibility. Returned backup USBs or discs may be required depending on the order.

When will my credit appear on my card?

Refunds are typically processed within 10 business days of receiving your completed ELOD or LOD, any returned physical items, and any applicable backup media. Please note that final credit processing times may vary by bank. Allow up to 30 days or one full billing cycle for the refund to appear on your statement.

Privacy and Security

What is your privacy policy?

We take data security seriously. All customer-submitted information is encrypted during transmission. You can review our full Privacy Policy for complete details.

Is the software sold here legally?

Yes. All products available through Punch!^® Software are fully licensed, genuine, and up to date. Our download platform ensures a secure and trustworthy experience.

Can I be sure the software is virus-free?

Absolutely. All downloadable products are thoroughly scanned and tested to ensure they are 100% free of viruses and spyware.

Technical & Troubleshooting

Why do I need to accept cookies?

Our website relies on cookies to process transactions and remember shopping cart contents, discount codes, and order attributes. Cookies allow for a smoother and faster checkout experience and do not store personal billing or identification data.

Are cookies a security risk?

No. All cookies are encrypted and used solely to track your interaction with our system. They do not contain personal or sensitive information.

How do I set up my browser to accept cookies?

Modern browsers accept cookies by default, but if you've disabled them, follow these general steps:

Google Chrome: Go to Settings > Privacy and security > Cookies and other site data and enable cookies.
Microsoft Edge: Navigate to Settings > Cookies and site permissions and allow cookies.
Mozilla Firefox: Open Settings > Privacy & Security, and under Cookies and Site Data, choose Accept cookies.
Apple Safari: Go to Settings > Privacy and ensure Block All Cookies is turned off.